General Information about Shipping and Deliveries
Our pharmacy is based in Camberley, Surrey. If you live locally, you can select the Local Pick Up option and come to our store to pick up your order. We do not offer local pickups in any other location than our store.
Alternatively, we can deliver products to most customers in the United Kingdom.
There are several options available to you. Please note that the timing of your order will impact the delivery.
- All orders received before noon from Monday to Friday will be shipped with your chosen method on the day.
- All orders received after noon will be shipped the following working day.
- Orders received after noon on a Friday and orders received during the weekends will be shipped on the next working day which is usually Monday (unless it is a bank holiday).
- Please note that bank holidays may affect shipping.
- Please note that VSM Pharmacy will diligently ship your order but the delivery is the responsibility of the courier.
- You may receive communications and updates from the courier while your order is in transit.Â
Delivery Options
Royal Mail Tracked 48
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SMS or email notifications
on the delivery day -
Royal Mail aims to deliver in two to three working days
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Orders placed over the weekend will only ship on the Monday
-
Collection and delivery are not guaranteed but currently enjoy a very high success rate
Royal Mail Tracked 24
-
SMS or email notifications
on the delivery day -
Royal Mail aims to deliver in one to two working days
-
Orders placed over the weekend will only ship on the Monday
-
Collection and delivery are not guaranteed but currently enjoy a very high success rate
Royal Mail Special Delivery
-
SMS or email notifications
on the delivery day -
Next working day delivery throughout the UK, Monday - Friday before 1PM
-
Orders placed over the weekend will only ship on the Monday
-
Collection and delivery are not guaranteed but currently enjoy a very high success rate
My Order Has Not Arrived
First, please check the timings above. If your order was placed over the weekend or late at night, it may have shipped and the next working day could be later than you first thought.
Secondly, please check if you have received any communication from the courier. Once your order has left the shop, the best port of call for an update is the courier you chose.
Finally, if you haven’t received any communication and your order is late, please contact us and we will get back to you as soon as possible.